Unannounced standardized patients: a promising method of assessing patient-centered care in your health care system.

Authors: 
Zabar, S., Hanley K, Stevens D, Murphy J, Burgess A, Kalet A, Gillespie C.
Material type: 
Publication: 
BMC Health Services Research 2014; 14:157 doi: 10.1186/1472-6963-14-157.