Support

NYSIM IT is committed to support your program and learners

Our IT experts are here to provide you the support you may need to ensure the success of your programs. The NYSIM IT team specializes in Simulation hardware and software support including:

  • B-Line SimCapture Enterprise Pro products.
  • Laerdal, Gaumard and CAE Manikins and Simulators.
  • Audio Visual Support.

The list of Audio Visual capabilities at NYSIM are listed here.

Basic services that NYSIM IT offers are:

  • Guest Wireless access.
  • Windows 10 workstations.
  • Video Capture and Playback from B-Line SimCapture.
  • Live Streaming from B-Line's SimCapture Enterprise Pro at NYSIM (onsite only).
  • Classroom and Conference Room presentation capabilities.
  • Video Conferencing (via Cisco or Polycom systems).

If your program requires other services not listed above, please feel free to reach out to your NYSIM point of contact or email nysimIT@nyulangone.org for any other IT related services or inquiries.

Internal IT related support documents can be found here.